The desktop SIP softphone for call-center teams
on your own PBX.
Every call and screen recorded, a live dashboard and 9 call and agent reports, from $5 per seat per month billed annually ($6 billed monthly). Bring the PBX or SIP provider you already use.
No credit card required · 14-day free trial · No contract
Total Calls
2,847
+12.5% this week
Avg Duration
4:23
3:58 last week
Active Seats
18/25
72% utilization
Call Volume
Active Agents
Proven in production
Teams already run their calls on Softphone Plus
- calls handled
- 95,000+
- hours on calls
- 1,800+
- agents
- 50+
- businesses signed up
- 20+
Trusted by
- Shawerma
Maky- Koshary El Sawaky
Softphone Features
Everything your call-center team needs, on the PBX you already run
A desktop softphone for your agents and a web dashboard for supervisors: SIP calling, call and screen recording, a live dashboard and reports. Works with SIP servers and PBXes that sign each line in with its extension or user name.
SIP Softphone Calling
Clear VoIP calls over SIP, with HD voice (G.722) and G.711. Connect the PBX or SIP provider you already have: agents sign in and Softphone Plus registers their lines for them.
Call Recording Software
Turn on automatic recording for any SIP account, or let agents record a call on demand from the call window. Recordings are kept for 90 days: play or download them from the dashboard.
Screen Recording
Automatically capture agent screen activity during calls. Synced with audio for full visual context — review, stream, or download MP4 recordings from the dashboard.
9 Built-In Reports
Calls, inbound distribution, calls per agent, outbound per agent, availability, attendance, breaks, occupancy, and timeline — all built into the dashboard with custom date ranges.
Call Analytics
A live dashboard of today's calls and agent status, refreshed every 30 seconds, plus reports on talk time, occupancy, attendance and more for any date range. Five of the reports export to CSV.
Roles & Access
Give every user a role (Admin, Supervisor or User) and one or more SIP lines, all from one dashboard. Supervisors see the dashboard, calls, reports and recordings; only admins manage users, settings and billing.
Encrypted VoIP Calls
Turn on SRTP media encryption per SIP account; calls are encrypted whenever your PBX supports SRTP. Without SIP over TLS (not available yet), the keys travel in the SIP signalling.
Agent Management Software
Create and manage call center agent accounts with role-based access. Track agent status, availability, attendance, and break time.
SIP Line Setup
Add each agent's SIP extension once in the dashboard. The desktop app downloads its lines at sign-in, so agents never type a server address or SIP password.
Live Dashboard
The live dashboard refreshes every 30 seconds: who is on a call and with which number, each agent's last call, and today's inbound answer rate and outbound success rate.
Timeline & Attendance
See each agent's day on a timeline: online, on a call and on break. Generate attendance reports for any date range.
What's in every seat
The desktop app your agents use, and the web dashboard for admins and supervisors. Everything here ships today.
Desktop app
For agents, on Windows, macOS and Linux
Call controls
Hold, mute, keypad tones and blind transfer to any extension or number. Several calls at once, each in its own window.
Call waiting that stays quiet
A second call never rings over the one you're on: it appears quietly, ready to answer, and starts ringing when you hang up. Calls you don't answer go back to your PBX the right way, so hunt groups pass them to the next agent.
Several lines per agent
Give an agent more than one extension. Every line rings in the same app, and the agent picks which line to call out on. Each line is one seat.
Auto-answer
Auto-answer after 3 seconds, for agents who want it. Admins can turn it off for the whole company or require it for specific users, and running apps pick up the change within 30 seconds.
USB headset buttons
Answer, hang up and mute from your USB headset: Jabra, Poly, EPOS, Yealink and other headsets with call buttons. The headset's ring and mute lights follow the call. On Linux, install the included udev rule.
Record on demand
Agents can press Record during any call. When a line requires recording, the button locks on so it can't be stopped.
Team chat
Chat with colleagues without leaving the softphone: 1:1 and group conversations, files up to 25 MB, unread counts and desktop notifications, with no chime while you're on a call. Group admins can add people, and rename or delete the group.
One-click breaks
Agents pause their line with one click, from the app or the tray. No calls ring while they're on break, and break time shows up in the Breaks, Availability and Timeline reports.
Personal stats
Every agent gets their own stats: calls answered, missed and declined, answer rate, talk and hold time, longest call and busiest hour, for this session, today or all time.
Call history
Every call in the agent's history shows how it ended. Call anyone back with one click.
Audio devices
Pick your microphone, speaker and ringtone device, test them before you go live, and switch devices in the middle of a call.
Works through network drops
Lost Wi-Fi? Calls are still logged and recordings still upload: the app keeps them and sends them as soon as the connection is back, in chunks for large files.
Secure sign-in and updates
Agents sign in once, and the password is kept in the system keychain. When an update is out, the app offers it, checks the download against its SHA-256 checksum, and installs it only when you're off the call.
System tray and notifications
Lives in the system tray: desktop notifications for incoming calls, start minimized, and pause or resume your line without opening the window.
Admin dashboard
For admins and supervisors, in any browser
Call log with ring attempts
One row per call, even when it rang several agents. Expand a call to see who it rang and who answered. Filter by inbound, outbound, answered or unanswered, search by number, and play the recording right there.
Recordings library
All audio and screen recordings in one place. Filter by type, agent or date, play audio and screen together in sync, and download either one.
CSV export
Export the Calls, Inbound Distribution, Calls per Agent, Outbound and Availability reports to CSV with one click. Agent reports count days in your own time zone.
Self-service signup
Sign up in a minute, with no sales call: create your company, verify your email and start the trial. Reset your own password, and a captcha appears after repeated failed sign-ins.
Seats and invoices
Add seats and pay only for the days left in the cycle, remove seats at no charge, and pay or download every invoice as a PDF.
Works in a phone browser
Supervisors can check the live dashboard, call log and reports from a phone browser. Nothing to install.
Works with the PBX you already run
Standard SIP registration, set up from one dashboard. Pick your PBX for the setup steps.
See all integrationsHow It Works
Set up Softphone Plus on your PBX in minutes
Three steps from sign-up to your team's first call.
Create Your Account
Sign up with your company name and work email, with no card needed. Then enter your PBX or SIP server's address in Settings. Any SIP server that authenticates each line with its extension or user name works.
Add Your Team
Create a user for each agent, add their SIP extension, and choose for each line whether calls and screens are recorded.
Start Calling
Agents install the desktop app and sign in; their lines are already set up. Watch calls and agent status on the live dashboard.
Softphone Pricing
Simple, per-seat softphone pricing
One Team plan with every feature included. Pay per seat, monthly or annually, and pay less per seat as your team grows. No per-minute fees.
One plan, every feature
Team
Everything Softphone Plus does today, on every seat. No tiers, no add-ons.
per month
billed annually
For seats 1–24. Seats 25 and up cost less.
- SIP softphone for Windows, macOS and Linux
- Hold, mute, keypad and transfer, with several calls at once
- USB headset call buttons
- Auto-answer, with an admin policy
- Call recording (audio) and screen recording
- Recordings kept for 90 days
- Live dashboard
- Call log with ring attempts per call
- 9 call and agent reports
- Accurate abandoned-call tracking across queue retries
- Agent management and roles, including Supervisor
- Personal stats and call history in the app
- Team chat in the desktop app: 1:1 and group, with file sharing
- SRTP media encryption, per SIP account
- Per-tenant data isolation
- REST API (user token, Swagger docs)
- Invoices and billing in the portal
- Email support
- A seat is one SIP account. Admins and supervisors without a SIP account are free.
- No seat minimum. Add or remove seats at any time.
- Prices are in USD and exclude applicable taxes. Card payments are processed by Lemon Squeezy, our merchant of record, which adds sales tax or VAT at checkout where applicable.
14 days free · No credit card · Up to 5 seats · All Team features
Volume pricing
Per seat per month, in USD.
| Seats | Monthly billing | Annual billing |
|---|---|---|
| 1–24 | $6.00 | $5.00 |
| 25–99 | $4.80 | $4.00 |
| 100–499 | $4.20 | $3.50 |
| 500+ | Contact Sales | |
Annual billing is 2 months free (about 17% off), billed once a year.
How volume pricing works
Each seat is priced at the band it falls in, like tax brackets: seats 1–24 at the first band's price, seats 25–99 at the second, and seats 100–499 at the third. Adding seats never raises the price of the ones you already have.
Example: 30 seats on annual billing = 24 × $5 + 6 × $4 = $144 per month, billed $1,728 per year.
On the roadmap
Not available yet and not part of the Team plan today. No dates or prices are set.
- SLA monitoring
- Supervisor whisper and barge
- CRM integrations
- Webhooks and API keys
- SSO / SAML
- White-label portal
- Custom data retention (such as 12 months)
- Arabic interface in the apps
FAQ
Frequently asked questions about Softphone Plus
Can't find the answer you're looking for? Reach out to us.
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