Agent Management

Call Center Agent Management Software

Create agent accounts, assign roles, track attendance, and manage your entire team from a single dashboard.

Manage Your Team, Not Just Calls

Running a call center or sales team means managing people, not just phone lines. You need to know who's available, who's on a call, who's on break, and how each agent is performing.

Softphone Plus provides full agent management built into the platform — no separate HR tool or call center software needed. Create accounts, set permissions, and track everything from one place.

Agent Management Capabilities

  • Create and manage agent accounts with custom roles and permissions
  • Track real-time agent status — available, on call, on break, offline
  • Generate attendance and timeline reports for any date range
  • Organize agents into teams with dedicated SIP account configurations

Agent Management FAQ

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