Privacy Policy

Last updated: March 29, 2026

1. Information We Collect

When you create an account or use Softphone Plus, we may collect the following information:

  • Account information: name, email address, company name, and payment details.
  • Usage data: call logs, call recordings (when enabled), agent activity, and analytics data.
  • Technical data: IP address, browser type, device information, and server logs.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services.
  • Process payments and manage your subscription.
  • Send service-related notifications (billing, security, updates).
  • Provide customer support.
  • Ensure security and prevent fraud.

3. Data Isolation

Your data — including users, call records, recordings, and configurations — is logically isolated and private. No other customer can access your data.

4. Call Recordings

Call recordings are only created when explicitly enabled by an administrator on a per-account basis. Recordings are stored securely and are accessible only to authorized administrators within your organization.

5. Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data in transit.
  • SRTP encryption for voice calls (configurable per account).
  • Role-based access controls.
  • Regular security reviews.

6. Third-Party Services

We may use third-party services for payment processing (e.g., Stripe), authentication, and infrastructure hosting. These providers have their own privacy policies governing the data they process.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data within 30 days, except where we are legally required to retain it.

8. Your Rights

You have the right to access, correct, or delete your personal data. You can manage most of this through your dashboard or by contacting us at privacy@softphone.plus.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through the platform.

10. Contact

For privacy-related inquiries, contact us at privacy@softphone.plus.